Shipping & Returns
Items are usually sent within 1-3 business days of placing the order with Australia Post and include insurance and tracking. Domestic packages typically arrive within 7 business days, and International shipping orders within 14 business days. Please allow up to 21-28 days and check tracking details before declaring package 'undelivered'.
Custom orders require 6-8 weeks for fulfilment depending on the number of orders and material availability at the time of order. Although often they are completed sooner, please be aware that material availability can affect these time frames.
All our hats carry a 3 month warranty on materials and workmanship but do not cover unduly wear and tear.
We do not accept returns of 'sale' items or custom orders for change of mind, however if they are damaged on receipt we will repair or replace them at our discretion.
Customer is responsible for return shipping costs.
We do not offer refunds on any of our products.